“We vet people quite carefully. It is only that some come in clean then become corrupted,” he said, “We are looking at introducing biometrics for SIM swaps. Meanwhile, if you want to do SIM swaps and the line is active, we will send a message with a request and you will have to confirm the request for the swap,” he added. Safaricom Director of Corporate Affairs, Stephen Chege, said the firm wants to elongate the identification process required for services such as SIM swaps to serve as a deterrent to fraudsters. “If we bring in biometrics and someone tries social engineering, at some point they will be required to put in details like a thump print to prove if that is a genuine customer authorizing SIM swap,” said Mr Chege, adding that the move could solve the problem of fraudsters posing as Safaricom staff to extract vital information from customers. Last year the telco introduced ‘Jitambulishe’, the voice biometric system which allows customers to access services such as resetting of their M-Pesa PIN and PUK requests through a faster and timeless vetting process. The process previously involved speaking to a Safaricom agent or taking a number of steps before getting the much-needed service.
